How long does it take for me to get my order?
Typically, customers receive their orders within 3-5 business days for standard shipping. All orders are shipped through Amazon. Please refer to Amazon’s web site for specific shipping details. www.amazon.com.
Do you sell and ship outside of the USA?
Yes. Shanda Toys Inc. will sell and ship products outside the continental United States, Alaska, and Hawaii.
What shipping options are available?
Standard, 2 day, Over night.
What is included on the prices listed on the website?
The prices listed on the website do not include shipping charges that will be added when processing your order online. Please refer to www.amazon.com for shipping charges per item outlined on their website.
What is your return policy?
If you are not satisfied with your purchase from Shanda Toys Inc. then please call 1-800-409-2342 for a Return Request Confirmation Number within 30 calendar days of the receipt of the product(s). The product(s) must be returned to the Shanda Toys Inc. within 10 business of our representative issuing you a Return Request Confirmation Number. All product(s) must be packed in the original, unmarked packaging including any manuals or documentation that was shipped with the product(s). In order to receive a product refund, your returned parcel must include a your original invoice number and/or a copy of your order invoice and our Return Request Confirmation Number assigned to you by a Shanda Toys Inc. representative when you called to notify us of your intent to return product(s). Shanda Toys Inc. does not refund your return shipping costs. Shanda Toys Inc. recommends that you: use a shipping method that offers shipment tracking for all returns and that you ensure your package for safe return to Shanda Toys Inc. and that you declare the full amount of the products in the shipment incase the shipment is lost or damaged in transit. You assume all risk of loss or damage during transit when you return your product(s) to us. If you do not use a shipping method which offers tracking and/or allows you to insure or declare the full value then you are responsible for any loss or damage to the product during shipping.
What is your privacy policy?
Click here for our privacy policy.
